fluffystar is committed to protecting your privacy and personal data. This policy explains how we collect, use, and safeguard your information when you interact with our website and services.
This privacy policy applies only to the official website operated by fluffystar. If you follow external links to other platforms or third-party services, please refer to their respective privacy statements.
Depending on the nature of the service, we may collect the following information:
Name and contact details (phone number, email address, shipping address)
Payment-related information (e.g., credit card or bank transfer details)
Order and transaction history
IP address, browser/device information, and browsing behavior on our website
These are used to fulfill orders, provide customer service, marketing, analytics, and to comply with legal requirements.
Your personal data will be used only within the scope necessary to:
Complete purchases and deliveries
Contact you regarding orders or customer service
Comply with legal obligations or requests from competent authorities
Work with trusted partners (e.g., Cyberbiz, logistics, payment gateways)
We do not sell or share your personally identifiable information with unrelated third parties without your consent.
If paying by credit card, the cardholder agrees to verification by issuing and acquiring banks before the transaction is finalized.
We may use services provided by Google, Facebook, LINE, Apple, Yahoo, Criteo, and others for ad personalization, account login, and performance tracking.
We use Google Analytics for advertising performance analysis and user experience improvement.
You may opt out by adjusting your browser settings or contacting us for assistance.
We implement industry-standard technical and procedural safeguards to protect your information.
If your phone number changes or is lost, please contact us promptly to update your account and protect your access and personal data.
You have the right to:
Request access or copies of your personal data
Request correction of incorrect data
Request deletion or stop usage (unless legally required to retain it)
Please email us at fluffystar.help@gmail.com to submit your request. We may charge a reasonable fee depending on the situation.
We use cookies to improve user experience and analyze site usage.
You can disable cookies in your browser settings, but some features may become unavailable.
We may update this policy without prior notice. Updated policies will be posted on our website.
By continuing to use our services, you agree to the latest version of this policy.
📩 Contact us: fluffystar.help@gmail.com
🕒 Service hours: Monday–Friday, 11:00–17:00 (GMT+8)
